About Our Services
Yes, you may do so; especially when you have been previously assigned to a specific writer and you were satisfied with the kind of service he/she has provided for you.
As much as we would like to grant your request to contact the writer directly, we cannot afford to do so as we have vowed to both our clients and our writers that we will protect their privacy and maintain the confidentiality of all transactions. Nevertheless, we can contact the writer on your behalf and you can be assured that whatever instructions you may give will be able to reach the writer assigned to you.
We assign the best writer to work on the paper you requested; specifically, someone whose writing expertise and specialization matches the kind of paper you want us to write. All our writers are experts in customized writing and we will surely write in accordance to your job request and instructions.
It depends on what kind of service you want to avail. For our complete list of services and their corresponding prices, kindly click on the tab "Our Services" (above) and scroll down for more information. With the satisfaction and expertise we deliver our clients, you will find that our writing services are very affordable and value for money.
It is best to send us an e-mail at firstname.lastname@example.org so we can assess your job request immediately. It is also best to attach relevant documents that may be helpful for our writers to accomplish your paper orders.
You can avail of Smart-Writer.com's writing services anytime. We are available to be contacted 24/7. You simply need to send us an e-mail at email@example.com and we will be sure to respond to your query in no time. You may also call or message us in the official mobile phone number/s we have posted on this website.
Delivery and Payment
No. Once you have paid at least half of the total payment for your order, the transaction automatically begins which means, we will immediately work on your paper. Should in the process you change your mind and intend to cancel the transaction, we will terminate the writing process without refunding your payment. Also, for papers that require revisions, we uphold the client's right to have their paper orders revised accordingly (provided they did not change/ divert or even add a new set of instructions). No refund will be made on papers that have already been written and presented to the client.
You will receive your paper order through e-mail on or before the agreed time and date.
Yes, weekends are included in the processing of work and delivery dates. Our services are available 24/7.
Ideally, you must settle the full or at least half of the amount of the paper you ordered for the transaction to begin. To settle the payment, you may opt to send it through PayPal, through bank transfer or through money transfer services. It depends on which method is most convenient for you.
It depends on when you need the paper. Ideally, for non-urgent papers, we need at least 3 working days to a maximum of 7 days to work on the paper you requested. However, for papers that are urgently needed, we can work on it immediately and finish it within the agreed time. You just need to pay a little more amount for "rush" or very urgent papers.
Privacy and Plagiarism
We have been in the writing industry for many years and our writers have earned a reputation for being excellent and trustworthy. They not only produce well-written but also 100% original and unique content. Aside from our good reputation, all papers completed by our writers also go through a rigorous and meticulous process of checking, editing and proofreading. This means that we put in effort to check or validate the originality (plagiarism-content) of each paper for your peace of mind. We will never send you a completed work that contains any content that has been copied or plagiarized from another source. Instead, we will provide you a well-referenced and well-researched paper that meets the industry standards and of course, your expectations.
No. We uphold our client's right to privacy and confidentiality at all times and that is the reason why our clients keep on coming back to avail our services.. We ensure that your identity will be kept and hidden in our system and no one will know that you are using or have previously used our services.
Revision and Editing
What if I am not satisfied with the output you sent, can I request to rewrite everything from scratch?
We respect your right as consumers to receive quality outputs that meet your expectations, however a request to rewrite an output will need to be investigated by our reputable editors. Once it has been proven that the output sent to you failed to meet our standards (e.g., we failed to follow your instructions, we misunderstood the instructions and came up with a different output, etc), then the work may be re-written by our writers. Kindly give us ample time to perform the investigation before taking appropriate action.
Yes. It is our client's privilege to request for a revision anytime. The revision will be free of charge provided the client did not change or divert from his original instructions. Revisions are free to a maximum of 3 requests. Any request for revision with a new set of (or additional) instructions will have corresponding charges. Also, the requested revised document will only be sent at least 2-3 days to give the writers ample time to address all necessary revisions.
Format and References
It depends on what the client's preference is; but normally we use APA (6th Ed.) or Harvard referencing style. In some cases, we use MLA, Chicago and Turabian depending on what the client prefers.
Yes. For purposes of uniformity and in cases when the client fails to provide a specific format for the paper they requested, we use a standard format which is Times New Roman, Font Size 12, double spaced, 1-inch margin on all sides. Nevertheless, we will always adhere to the client's preferences when it comes to format.
Feedback and Complaints
It is best to send us an e-mail at firstname.lastname@example.org for any questions, concerns, feedback and complaints regarding the paper you ordered.